FAQ
How long will delivery take? Orders typically arrive within 5–7 business days after your purchase. We aim to deliver your jewelry as swiftly as possible, though some delays may occur due to factors beyond our control (such as weather, customs processing, or carrier delays). If your order takes longer than expected, please reach out to us and we'll be happy to assist. For more details, refer to our Shipping Policy.
How can I track my order? Once your order has been shipped, you will receive a tracking number by email. All Lumia Paris orders are fully trackable. Please allow 24–48 hours for tracking information to update after shipment. If you encounter any issues with tracking, feel free to contact our support team.
When will my order be shipped? Orders are typically processed and dispatched within 24–48 hours after purchase, excluding weekends and public holidays. Orders placed on Saturday or Sunday will be shipped the following business day.
Can you ship worldwide? Yes, we ship to most international destinations. If your country is not available at checkout, please contact us and we will do our best to assist you. Please note that we currently do not ship to military bases.
How do I know my ring size? We understand that comfort and fit are essential. Each ring product page includes a size guide to help you choose the correct size. Some of our rings are adjustable, meaning one size fits most; this will always be clearly indicated in the product description. If you are unsure, our customer support team is happy to assist you.
Can I wear my jewelry every day? Yes. Lumia Paris jewelry is designed for everyday elegance. To preserve its beauty and longevity, we recommend removing your jewelry before:
- Showering or swimming
- Exercising
- Sleeping
- Using cleaning products
Is the jewelry waterproof? Our jewelry is crafted with high-quality materials, but it is not waterproof. To avoid tarnishing or discoloration, we recommend keeping your jewelry away from water, perfumes, lotions, and chemicals. For best results, always follow our Jewelry Care Guide.
How do I care for my jewelry? To keep your jewelry looking its best:
- Avoid wearing it during physical work or sports
- Remove jewelry before contact with water or chemicals
- Store pieces separately in a dry place
- Use soft pouches or jewelry boxes to prevent scratches
Proper care will help your jewelry maintain its shine over time.
How do I clean my jewelry? We recommend gentle cleaning only. You can:
- Wipe jewelry with a soft, dry microfiber cloth after wearing
- Use lukewarm water with mild soap if needed
- Dry thoroughly with a clean, lint-free cloth
Avoid harsh chemicals, abrasive materials, and ultrasonic cleaners.
What if my jewelry changes color or shows wear? Natural wear may occur over time depending on usage and care. Discoloration caused by exposure to water, sweat, chemicals, or improper care is not considered a manufacturing defect. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number.
Can I return my order? Yes. You have 30 days from the date of delivery to request a return, provided the item is unused and in its original packaging. Please note:
- Earrings are non-returnable for hygiene reasons
- Personalized items cannot be returned
For full details, please refer to our Return & Refund Policy.
Is this jewelry suitable as a gift? Absolutely. Lumia Paris jewelry makes a timeless and elegant gift for birthdays, anniversaries, and special occasions. Our packaging is designed to feel refined and gift-ready.
Need help? If you have any questions before or after placing your order, our customer care team is here for you. 📧 contactlumiaparis1@gmail.com 🕒 Monday to Friday, 9:00 AM – 6:00 PM (CET)
Lumia Paris jewelry is designed to fit seamlessly into your everyday life: refined, effortless, and made to last.
